“It’s not my fault, I have a resting bitch face”😐
One thing a personal trainer cannot afford to do, is come across unapproachable to gym members.
People make a judgement of you from the first time they see you…
… It’s extremely important for your business to make sure that this judgement is NOT a bad one!
Having a ‘resting bitch face’ is not an excuse to avoid smiling and welcoming a member into the gym…😁
… As the saying goes, manners cost you nothing!
And, in this case…
Bad manners could cost you a lot of money!😱
Think about it for a second…
…If the first time you cross paths with someone, you are unwilling to smile and say a simple ‘Hi’
Is it more likely that, that particular person is thinking…
“Oh, that PT seemed nice”
“Well that PT seemed arrogant”
I know, it’s not possible for either of the above to be a fair judgement of you when that person knows nothing about you yet.
But that’s the world we live in…
… AND, it’s obvious which of the judgements would benefit your business the most!💡
SOOO… As of right now, TODAY?
Make sure to be the most approachable Personal Trainer in the gym…
– Smile and acknowledge EVERYONE that comes within 5 metres of you.
– Say hello to EVERYONE that comes within 3 metres of you.
– Look to strike up a conversation with EVERYONE that comes within 1 metre of you.
This level of customer service/member interaction will be worth the reward.